Inspiring a movement
Arduino is known across the world for their open-source electronics platform, built on the idea of allowing creators to pair easy-to-use hardware and software. Powering the creation of everything from household devices to highly specialised scientific equipment, Arduino has generated a loyal following of students, hobbyists, artists, programmers and professionals alike.
Since 2003, Arduino has helped innovative tinkerers bring their creations to life, with a range of single-board micro-controllers and micro-controller kits that allow anyone to access simple, low-cost options for creating digital projects. They have been so successful that they’ve inspired a global movement of makers, with vibrant communities built around developing and sharing Arduino’s open-source hardware and software.
“Originally, we were focused on products for design students or educational purposes, but we’ve grown so much since then. Now our products are widely used in professional settings, too.”
However, Arduino’s global scale also made it difficult for them to effectively monitor for counterfeits.
“Counterfeits are a big issue for us. We’re well known and you can find our products, and counterfeits of them, in almost every country of the world.”
Open source, not open season
Arduino operates under an open-source model, which means the source code for their software and the designs for its hardware are available for free and can be modified and redistributed at will. It’s this philosophy that has led Arduino to become such a huge player in the world of interactive electronics, enabling the creation of almost anything imaginable – from water quality monitoring systems and LED controllers to musical instruments and digital chess boards.
The Arduino software and hardware are intellectual property developed as the result of endless prototyping, research and development. The profits Arduino makes on its board sales directly fund this expensive work. While the open source licensing allows users to modify software and hardware designs to create whatever they desire, the Arduino name can’t be used to sell such derived or copied products as if they were original.
“When you pay for a genuine Arduino product, you’re not just paying for the board. You’re paying for everything that comes behind it. When you buy a counterfeit, you’re not paying for past or future work.”
Counterfeits not only threaten to undercut this investment but also damage Arduino’s credibility and brand reputation, which the company has built up through years of supporting its open-source community.
“Our tech support often receives emails from people with bad quality, faulty products and we have to tell them that they’ve purchased a counterfeit and it’s impossible to troubleshoot. It’s confusing for them and challenging for us to deal with.”
In fact, counterfeit boards led Arduino to begin a “test buy” program, in which they would purchase items from various websites and stores to pinpoint counterfeit issues. Ultimately, this process proved time-consuming, expensive, and was largely reactive.
Instant brand protection
Initially, Arduino leveraged Amazon Brand Registry, using the Report a Violation tool to search for and report infringements on their registered trademarks that could then be removed after investigation by Amazon. But when they heard about Project Zero and its immediate self-service counterfeit removal function, they quickly enrolled and started training their team on the program policies and the correct usage of the tool.
“Every minute that a counterfeit listing is live affects us, both in terms of money and brand reputation, so being able to respond quickly is so important. With Project Zero, we simply choose the trademark, click and the listing is closed.”
The speed of Project Zero allowed Arduino to identify and remove counterfeit listings faster than ever before.
For Arduino and their customers, the benefits were clear: fewer counterfeits and higher legitimate sales.